Scan tickets at the gate

Point the camera at a ticket: green means admit, orange means already scanned, red means don’t admit.

1. Open the Scan tab. The top shows which event you’re scanning for.
2. Point the camera at the ticket’s QR code on the buyer’s phone or printout.
3. Read the result, then tap Scan next ticket.

What the results mean

• Admit (green): a good ticket. Let them in. It shows the ticket type and how many on the order are checked in.
• Already scanned (orange): this ticket was used before. It shows when and on which device, so you can sort it out.
• Don’t admit (red): the ticket isn’t valid here, for example it was refunded, is for a different event, or isn’t a TixFlo ticket. The reason is shown.

Season passes

Scan a season pass like a ticket. It gets one person in once per game in its season. A weekly pass works only at games in its week (Monday to Sunday); at a game in another week it shows Don’t admit. Scanned again at the same game, it shows Already scanned. At an event that isn’t in its season, or one that started before the pass was bought, it shows Don’t admit.

Dark gate? Cracked screen?

• Tap the flashlight button at the top to light up the ticket.
• Tap the keypad button to Type a code: enter the code printed under the ticket’s QR code and tap Check ticket.

Tip: Can’t find the buyer’s ticket? Use Look up to search by their email.

Good to know: Several phones can scan the same event at once. Each ticket can only be admitted once (or once per day for multi-day passes).