Your event and ticket information should be handled carefully.
This page summarizes how TixFlo collects and uses information for event organizers, ticket buyers, and people who contact us.
Last updated: August 28, 2026
Information we collect
We may collect organizer account details, event details, buyer contact information, phone numbers provided for text notifications, order records, ticket status, scanner activity, device/browser details, and messages sent through support or contact channels.
How we use information
We use information to create and manage events, process ticket orders, deliver QR tickets, support check-in, communicate about orders or accounts, send SMS/MMS order updates when a buyer opts in, prevent misuse, improve TixFlo, and meet legal or financial obligations.
Payments
Payment information is handled by supported payment processors such as Stripe or Square. TixFlo does not intentionally store full card numbers. Processor privacy terms apply when payments are completed through their hosted checkout flows.
SMS and MMS messaging disclosures
When you provide a U.S. mobile phone number and opt in during OrderUp checkout, TixFlo/OrderUp sends recurring automated text messages about your order, including an order-confirmation message and a pickup-ready message with a QR code. Message frequency varies by order activity. Message and data rates may apply. Reply STOP to opt out of receiving messages. Reply HELP for help or contact support@tixflo.net. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Terms and Conditions at https://tixflo.net/terms and Privacy Policy at https://tixflo.net/privacy.
Sharing
We share information only as needed to operate TixFlo, including with payment processors, infrastructure providers, SMS/MMS communication services, organizers for their events, or when required by law. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Retention
We keep information as long as needed for ticket access, event operations, accounting, security, dispute handling, legal requirements, and legitimate business purposes.
Your choices
You can contact us to ask about your information, request corrections, or raise privacy concerns. You may opt out of SMS/MMS messages at any time by replying STOP. Some records may need to be retained for legal, accounting, anti-fraud, or event-operation reasons.
Privacy questions or requests?
Contact TixFlo